Question 1

I Am Not Sure Which Product To Buy? Can You Please Help Me Out?

Accepted Answer

Sure we are always there to assist our customers with the best and relevant products. We also have an option of live chat on the site, and one of our product specialists will always suggest and guide you accordingly. 
You may Call us at :- +91-630-23-22181 (tel:+91 6302322181)or Mail us :- AquariumNeeds.in@Gmail.com(mailto:AquariumNeeds.in@gmail.com)

Thank you for your interest in our Products!

Question 2

How do I register with AquariumNeed.in?

Accepted Answer

Follow these steps to register:

● Move your mouse to ‘MY ACCOUNT’ section in the top right corner of the page
  
● Click on Sign up

● Enter your details and submit on CREATE ACCOUNT

● Verify your account through SMS or EMAIL

● You shall receive a confirmation email

Question 3

I Have Forgotten My Login Password, What Do I Do?

Accepted Answer

On the login page, you would have an option “Forgot Password”, please click the option and enter the email id. You will receive a mail which shall contain your existing password.

Question 4

How Long Do You Take To Deliver?

Accepted Answer

Delivery Time Depends on your PIN code. In metro and major cities, it is usually within 2-3 working days. Same Day Delivery Available in Hyderabad.

Question 5

Are There Any Delivery/Shipping Charges?

Accepted Answer

Shipping is Free for All Orders Above ₹1999 *T&C Apply For Orders Below ₹1999, There is a Shipping Charges of ₹49 To ₹99 Depending on Order value And as Per Location of Customer.

Question 6

Do You Provide Cash On Delivery (COD) Facility?

Accepted Answer

Yes, certain products have COD options with small COD conveneine charges. COD available option will be highlighted on product page.

Question 7

Do You Deliver in My Area?

Accepted Answer

We Deliver To Across More Than 10,000 Pin Codes Across India.

Question 8

Where is My Order / How Can I Track My Order?

Accepted Answer

AquariumNeeds.in! If you have logged in, you can find the status of your order through My Account > Track Your Order. If you have checked out as guest, you can review the status of your order through the track link that would be shared with you on your WhatsApp.

If you have placed an order and have not received a track link, please wait for 12 hours and check again. In some rare cases, courier partners may take up to 12 hours to activate the track link.

Question 9

Product Quality issue!

Accepted Answer

If you encounter any kind of product quality issue - damaged or broken product, torn packets or if the quality is not acceptable in any form, please reach out to us and report the issue at:

Contact: +91-630-23-22-181(tel:+91 6302322181)
Email: AquariumNeeds.in@Gmail.com (Email:AquariumNeeds.in@Gmail.com)

We will promptly reprocess your order (based on availability) or refund the order amount. Please keep the items ready as received and we’ll have them picked up in the next 2-3 business days.

Please make sure to report it within 10 days from the delivery of the product.

Question 10

How Can I Cancel/Return/Get The Refund For My Order

Accepted Answer

If your product is not shipped, you can cancel your order from the My account section. Please login and go to my account > order history, click on edit or cancel.If your product is shipped, you can cancel or return your order by reaching out to us at:

Contact: +91-630-23-22-181(tel:+91 6302322181)
Email: AquariumNeeds.in@Gmail.com(mailto:AquariumNeeds.in@gmail.com)

As soon as we receive the request, we’ll have the order picked up in the next 2-3 business days and wherever applicable, we’ll reprocess the order immediately and/or refund the amount back to the payment method used. In most cases, the fund will be processed within 24 to 48 hours, however in some rare cases, it could take a little longer. Do allow 4-5 business days for the amount to hit your account in such cases.

Please note that you can return an order within 10 days of delivery of the order. We will only be able to service returns that are compliant with the return policy.

Question 11

What Payment Options Are Available? How can I pay

Accepted Answer

We Accept all major credit/debit/UPI channels for payments. In addition, Cash On Delivery (COD) Option is also available for all cart values from ₹999 up to ₹4,999 at a charge of  ₹100.

Question 12

My Money is Debited But My Order is Not Confirmed

Accepted Answer

In some cases the payment does not go through or it does go through but the order is not registered yet. In these cases, the amount is debited back to the payment source in 3-5 business days.
In any case, do not worry, simply reach out to us at

Contact: +91-630-23-22-181(tel:+91 6302322181)
Email: AquariumNeeds.in@Gmail.com(mailto:AquariumNeeds.in@gmail.com)

We’ll Promptly Resolve the issue and Help you place the order.

Question 13

What is Your Returns Refunds & Cancellation Policy?

Accepted Answer

Please Follow The Link To Read Through Our Returns & Refunds (https://www.aquariumneeds.in/returns-refunds) Cancellation (https://www.aquariumneeds.in/cancellations)Policy.

Question 14

What is the status of my order?

Accepted Answer

Click on the link and you will be able to see the order status as well as order history.

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